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  • Jan Kilsby
    commented 2020-04-26 22:45:19 +0100
  • Christophe Bouchu
    commented 2020-04-24 17:41:48 +0100
    The agency refuse to refund me the holding deposit as they say I have failed the tenant referencing due to the virus and a lost in my income.

    Can I request to have a copy of the referencing result ?

    What action can I take ?
  • Lorcan Wade
    commented 2020-04-16 16:55:37 +0100
    My letting agents have left me in a terrible situation
  • Lorcan Wade
    commented 2020-04-16 16:54:48 +0100
    My letting agents have left me in a terrible situation and still want me to pay rent!
  • Kyle Harrison
    commented 2020-04-15 12:28:17 +0100
    I am being completely screwed over by a property management company in regards to a break clause in my lease. I was hoping to speak with someone to get some advice or assistance
  • Julie Chesters
    commented 2020-04-15 11:00:48 +0100
  • giacomo marchesi d' alvise
    commented 2020-04-14 19:21:53 +0100

    I m Giacomo Marchesi D’ Alvise and I leave at 56b Cambridge road New Malden KT33QL.

    I needed to leave the flat so I gave 2 months notice as per contract.

    My agency Hawes & Co told me initially that was ok and then that due to the current emergency situation the months of notice are now 3.

    Can they do that? Is it possible to give me any advice or where I can get it?

    Thank you in advance

    Kind Regards

  • Pascal Gerrard
    commented 2020-04-13 21:47:12 +0100

    I’m sure you’ve been inundated with these same enquiries regarding the Coronavirus situation, but I wonder if you can help.

    I’m a single guy, renting a very expensive 1-bedroom basement apartment in Surbiton.

    For the whole year that I’ve rented here, I’ve never been late on the payments, but have had to endure problems with the heating as well as a landlord who is a bit of a tit.

    Right at the start of this pandemic, my business (a Street food operation) went flat, and I wrote a very polite plea to reduce my rent by just £10/day.

    The landlords refused.

    I asked again, a few days later, and again they refused.

    In the end, I realised that I needed to choose between food and rent. I simply could not afford to pay both.

    After a few weeks, the landlords reluctantly agreed to accept my original offer, but were demanding that I sign an agreement of deferment, so that I repay the debt at a later date.

    But I tried to explain that the offer I made 2 weeks prior was now off the table, but that I could afford much less if they were willing to accept that no shortfall would accrue.

    The issue I have is that the value of the property is suddenly falling, yet I cannot move out because of the lock-down.

    I would happily move into a cheaper property, but I can’t even get a viewing for live nor money if I tried.

    So I made a follow-up offer and said that it was the best I could manage, and would stand for 24hrs only. (I felt that it was a little pointless to keep making offer after offer only for the landlords to keep saying no, so I put a time limit on the offer)

    The offer was rejected in any case.

    So my issue is, that with falling values, why should tenants be burdened with taking the losses by paying the same rent during such a crisis.

    Surely, the rent should be determined by the market value, but also in this catastrophe, tenants should be supported in every way, especially against greedy landlords who don’t care for the welfare of their tenants.

    What shall I do? I have no money coming in whatsoever. I have explained that I have applied for Universal Credit, as has everyone else – and that if I can receive rent support, then I will pay what I can afford.

    The heating system has stopped working again also. But has been fixed.
  • Quentin Peger
    commented 2020-04-12 09:40:29 +0100
    Hi, I live in a shared flat and my landlord wants me to make a viewing on a room and make someone move in soon during this lockdown situation. Just wanted to know if that was legal and if my landlord should wait till the end of the lockdown before someone moves in.

    Thanks for your time. Quentin
  • Calhan Mundy
    commented 2020-04-11 19:41:31 +0100
    Hi guys. I need some advice. I live in a HMO and there’s an unnocupied room. My letting agents informed me that there will be a new housemate moving in next week . I told them I was uncomfortable with this due to the coronavius Pandemic. the government’s advice is “Home buyers and renters should, where possible, delay moving to a new house while measures are in place to fight coronavirus (COVID-19).”

    They’ve said this doesn’t count as the new housemate needs a house ASAP. As a social worker who works with at risk groups, I don’t feel like the agents aren’t providing me with a safe place to live due to the risk of the new housemate having the virus.
  • Lynne Hales
    commented 2020-04-11 08:51:43 +0100
    This is a long post sorry and only my opinion but I think I’m right. If anyone knows any Human rights lawyers it would be interesting to hear their views.

    I am a Scottish landlord disgusted at other landlords during crises.

    This is what I take from the Scottish Gov advice and the tribunal advice for tenants during the corona pandemic.

    If a tenant cannot pay rent for 3 consecutive months the landlord cannot apply for an eviction notice for six months from the date of the 3rd missed payment. The law before corona was that landlord would submit form to tribunal and tribunal had to give eviction notice.

    Now it is discretionary which means that they have to ask the court to evict but the court now has the power to look into each individual case.

    The gov state

    ‘If you receive a notice to leave, remember that you do not need to move out until an eviction order is granted by the First-tier Tribunal for Scotland (Housing and Property Chamber). You can wait for your landlord to apply to the Tribunal for an eviction order, where the landlord will be asked by the Tribunal to prove that the ground(s) specified for eviction do apply.

    Remember that if a landlord tries to physically or forcefully remove you from your property without an eviction order, the landlord is committing a crime. If your landlord physically removes you from the property, or threatens to do so, or if they change the locks, you should report the matter to the police (by calling 101).’

    It is going to take a long time for any evictions to start. They have to wait six months before they apply to court.

    Court is going to be backed up as courts are closed.

    I think there will be further more detailed information regarding tenants who don’t pay rent. I think the gov will have to step in. My advise would be

    If your struggling financially then tell your landlord ‘sorry can’t pay just now as soon as I can I will’

    It is my opinion that people should stand firm, the law is not on the landlords side it is on the tenants.

    The government are being cagey at the moment with there advice – the advice to landlords is:

    ‘Q. As a landlord, should I stop charging rent during the outbreak?

    A. Rent will still be due under the terms of the tenancy agreement and tenants who are able to pay rent as normal must continue to do so.

    There is no ‘one-size fits all’ approach, as each tenant’s circumstance is different and some will be worse affected in terms of their ability to pay than others. It is important for landlords to be flexible, and have a frank and open conversation with their tenants at the earliest opportunity, to allow both parties to agree a sensible way forward.

    You should signpost tenants who are concerned about paying their rent to the financial assistance available. The Scottish Government has put together information and sources of support for tenants in the private rented sector during coronavirus.’

    Advice to tenant is:

    ‘If you’re experiencing financial difficulties as a result of coronavirus

    If you’re able to pay rent as normal you must continue to do so. If you’re unable to pay the full amount, you should pay as much of your rent as you can.

    It’s likely that many tenants who are experiencing financial difficulties as a result of coronavirus will be eligible for some financial support at this time. You should check what help you can get. You may be able to claim Universal Credit, Discretionary Housing Payment or get help from a local council through the Scottish Welfare Fund. Citizen’s Advice Scotland has information and advice on financial support available if you are experiencing financial difficulties because of coronavirus.

    The Scottish Government has also called on all landlords not to evict a tenant because they have suffered financial hardship due to coronavirus. We expect landlords to be flexible with tenants facing financial hardship and signpost them to the sources of financial support available.

    If you think that you may still have problems paying your rent even with these sources of support, you should speak to your landlord (or letting agent) about this as soon as possible’

    So, as you see, it’s not clear enough which means at some point they will have to address this. I think they prob know that they are going to have to pick up the tab but don’t want to say ‘rent stop for 3 month’ as they know that they will have to pay everyone’s rent that’s landlord couldn’t get a mortgage break. They will then have to investigate landlord who did not pass on the relief that they got.

    I think there hoping people can pay and by not addressing this at the moment they are hoping most people will work it out between landlord and tenant and they will save a few £££‘s but the reality is that the Gov is discriminating against every single tenant in the UK.
    At some point if they don’t address this they could be taken to court by human rights lawyers (bearing in mind we are still in Europ).

    You see they have given all home owners a 3 month stop in their mortgage.

    They have not given rent holiday relief to tenants.

    What makes homeowners have a right to save the roof over their heads and stop making payments and tenants not being afforded the same relief?

    They will argue that the mortgage is just paused. It will be extended 3 months at the end of the term. There not saying ‘pay extra or pay as much as you can’ bearing in mind I’ve done this with two properties and was not asked for any proof or told I had to make up the short fall after 3 months is up by paying more over say next 6 months until mortgage arrears up to date. That’s not what’s happening. It’s being extended I’m not in arrears.

    They will say the difference is that the mortgage will be paid back by me and in the end it will just be 3 months extra at end of their mortgage term. But who is paying the mortgage companies in the meantime? They have wages bills etc. Not me so who?

    They will argue that they can’t do that with tenants as it’s not ur home. The banks can’t repossess something u don’t own hence the reason the mortgage companies are able to offer to stop all payments for 3 months then add 3 months on at end of the mortgage term it goes from 25 year mortgage to 25 years and 3 months.

    They are being cagey because they know that they need to do something but by stalling putting out actual instructions that all tenants be given a 3 month holiday break, with no questions asked, or proof being shown exactly the same as the mortgage company then they will at least save some money. They know that within the next few months if they do not address this inequality they are going to be taken to court and end up having to pay every single tenant compensation and damages for breaching their human rights.

    I think they will stall for a while then issue guidance. They will say well we told landlords should pass on savings. That’s not good enough.

    They also know that hundreds of landlords will be caught out at tribunals as they are now discretionary meaning landlords and tenants will have to show bank details proof etc and any landlord found not to have passed on mortgage savings or helped will get in trouble same as tenants. That would be thousands of people. That is a head ache in itself!

    The Government will need to tell us all at some point who they have gave money to and why. As it stands they have put 3 month mortgage breaks and business bailouts. The mortgage companies must have been offered some sort of sweetener to agree to all this otherwise they would be on forums shouting and swearing and stressing out but there not.

    So why are home owners and businesses (landlords run a business) getting help but not tenants “.

    Take landlords and government to the highest courts in our country then Europe if they do not give rent holidays that do not need to be paid back

    Stand firm.
  • Caitlin Vaudeau
    commented 2020-04-09 00:00:20 +0100
    To whom it may concern,

    My name is Caitlin Vaudeau. I have signed a contract with a private landlord in Liverpool – tenancy is from Septembr 2019- June 2020. However, due to the current coronavirus pandemic, University of Liverpool was closed and I was forced to return home to London due to potential lockdown and didnt want to be stranded in Liverpool away from my family. So I left my accommodation on 12th March ( few belongings left in house but unable to travel to Liverpool to remove them). I have been in contact with my landlord and he says I have to pay £1227 for the months April – June as I signed a contract in September. I dont know what to do as I am not living there for 3 whole months. Other university students who live on university campus, do not have to pay accommodation fees for the summer term, so why should I? I think this is highly unfair. Additionally, I will have no work for the foreseeable future due to work closures amid the current situation. Tried to apply for government help but offices are closed and skeleton staff to deal with thousands of new applications. In light of this, I feel I am in need of this £1227 to last me what could possibly be 5 months till I hopefully return to university.

    Please advise, as do not know my rights as a tenant in a private house.

    Look forward to hearing from you,

    Kind regards,

    Caitlin Vaudeau
  • Callum Smith
    commented 2020-04-05 08:18:40 +0100
    Hi there, my wife and I were issued a section 21 before the covid19 outbreak, and are due to be evicted on 18th May . We have found a new property to move into, but it’s having a new kitchen refitted and understandably work has slowed due to the current situation surrounding coronavirus. I have emailed our current landlord to notify her we may be unable to move on the date outlined in the section21 m. I’ve had no response from our landlord. I just wondered if you had any advice of what to do?
  • Alessadnro Celona
    commented 2020-04-04 02:20:19 +0100
    whom may concern.

    I would like to join your organization as tenant. I have been living and working in the UK for the last 7 years. Always renting with private landlords. I would like to protect myself self being more knowledgeable regarding my rights and obligations. Please could you instruct me on how I can enroll myself?

    Thank you so much

  • Rebecca Rooney
    commented 2020-03-30 14:34:13 +0100
    Dear Tenants Union, BBC Radio Wiltshire here – we are planning to do a phone-in on Wednesday morning so listeners can ask questions / get advice re: their housing costs in the current climate. Is there someone from the Tenants Union we could speak to, with a view to taking part in our programme? Thanks for you help, kind regards, Rebecca Rooney
  • Tom Bolton
    commented 2020-03-25 10:58:16 +0000
    Hi there, I live in a 2 bed flat we just moved into 2 weeks ago. Due to the pandemic both of our salaries have been cut in half. We can’t afford the rent and the landlords aren’t budging with helping us with reduced rent. We have a split clause after 6 months but can’t pay up till then. What do we do? And what rights do we have?
  • Carlo Frasca
    commented 2020-03-23 16:27:09 +0000
    I am a lodger.

    My contract expired at the end of February and is now rolling, 1 month notice.

    My landlady just gave me notice and I need to leave the house by the end of April.

    I am very worried as in this situation will be very difficult and risky to move around London to view a new place.

    I understand that the government is about to ban evictions for renters for 3 months, is it fair that people like me, who are not renters, are forced to look for another place in this situation even though I haven’t lost my job and always paid the rent on time?

  • Javier Torres
    commented 2020-03-23 13:33:26 +0000
    Strugling to pay rent
  • Javier Torres
    commented 2020-03-23 13:31:47 +0000
    Strugling with rent
  • Muhammad Naveed
    commented 2020-03-19 23:24:00 +0000
  • Robert Smith
    commented 2020-03-19 18:42:44 +0000
    This new law is brilliant. I’m already in arrears and now I won’t pay anything for 3 months, then do a runner
  • Robert Smith
    commented 2020-03-19 18:41:12 +0000
    This new law is brilliant. I’m already in arrears and now I’m not going to pay any rent for 3 months, then do a runner.
  • Andrea Portillo Carbonell
    commented 2020-03-19 10:10:40 +0000
    Hi my name is Andrea Portillo. I’m.cutrently living in St. Jonhns wood with other 2 tenants. We share a whole flat rent between the 2. The end of the contract finishes on the 30/04/20. My other 2 flatmates dont want to renew the contract. I that case I would have to look for someone for both rooms ( the agency makes us find ourselves) . The problem is that if we go on lockdown I won’t be able to do viewings and I’m scared that the agency is going to screw us up like other times they’ve done. I want some advice on the situation.

    Kind regards
  • Neil Walker
    commented 2020-03-19 08:21:40 +0000
    Hi. I’m renewing my Tenancy late April but the Agency dealing with it are charging me £100 for doing this and want the money now. Is this right, are they allowed to charge for this?

    Thank you.
  • Anna Urbanska
    commented 2020-03-18 21:48:38 +0000
    Hi there, We have problems with our landlord and we need legal advice. What is the best place to receive legal information? We have already tried Citizens Advice Bureau, who referred us to Shelter. But Shelter was not able to help us. We are private tenants. Many thanks
  • Chukwuemeka Obinkwo
    commented 2020-03-18 15:12:03 +0000
  • Sarah Beale
    commented 2020-03-18 14:08:41 +0000
    Channel 4 News – please get in touch – urgent
  • Daniel Knowles
    commented 2020-03-18 13:34:22 +0000
    Hey I’m hoping you can help me, I’m currently on universal credit. My rent was setup to go to my landlord directly. But due to my past debt and the borrowing of crisis loans and advance they haven’t covered my rent in full. Causing £1600. I’m now being taken to court to remove me. I’m worried sick. I’ve wrote to everyone you can imagine. All generic emails. I’ve not spent the rent it’s been taken from me. I live on £77 a week to pay for food and feed my cat and my bills. I just want to get back to work and move forward with my life.
  • Mafalda Barbosa
    commented 2020-03-14 13:01:33 +0000
    Hi. So I have to allow property inspection during coronavirus outbrake? I don’t feel comfortable letting strangers inside my house at this time. Thank you
  • Martin Lawson-Smith
    commented 2020-03-01 22:02:52 +0000