Thank you for visiting us here at Tenants Union UK. If you would prefer to contact us directly you can catch us at or message us on Twitter or Facebook


  • Nicholas Glennon
    commented 2020-09-07 11:07:53 +0100
    Hi I am having a problem with my landlord regarding my boiler and the fact that it has not worked properly for the past 9 months now my landlord wants to put a water tank in my kitchen rather than repair the boiler that was installed in Jan by to incompitant plumbers/electricans he sent round I have been fobbed off and fobbed off for nine months and now he is saying that the only way to fix this is by fitting a water tank that will cost me a fortune to run rather than fix a brand new boiler that was installed also I was asked to leave my flat so that someone could come round and inspect it which I did not agree to and since then we gave had nothing but grief
  • Moka Mobo
    commented 2020-09-04 10:55:53 +0100
    Some reports from tenants are mentioning that landlords are starting to set them up and use fake accusations to tag them as antisocial to evict them within the period of 4 weeks using the hole in the eviction law in England and Wales. PLEASE be aware of this and raise it as it is very dangerous.
  • Peter Doherty
    followed this page 2020-09-03 13:41:55 +0100
  • Peter Dr Doherty
    commented 2020-09-03 09:01:38 +0100
    Do you cover
  • Elisa Franco
    commented 2020-09-02 09:10:39 +0100
    Good morning,

    On 15th August I moved in a flat in Brentwood (Swallow Court, Gresham

    Close, CM14 4GW). My husband and I, literally, opened the door of the

    flat around 2pm.

    At 8pm we found 3 cockroaches in the bathroom. I emailed the agency

    Hardings Letting & Property Management Ltd with the photos attached.

    The agency repaired the cracks in the bathroom after 6 days.

    I always asked for pest control, but I think the agent felt it was not

    necessary because the cracks were repaired and because they have not

    had to call pest control in the 10 years of having the property to


    On 27th August and 28th August we found cockroaches in the bathroom again.

    Yesterday I spoke with the director of the agency and he said that,

    pest control is not a landlord’s responsibility so I have to solve by


    There is nothing on my tenants contract about it!

    As we found cockroaches the first evening we moved in, I guess that’s

    not my responsibility! I moved in a flat dirty with cockroaches, and I

    have photos to prove it!

    The agency is not going to do a pest control, Brentwood Borough

    Council no longer operates a pest control service and I think I’m

    living in an unhealthy flat.

    I can’t afford another move and I have a year contract.

    I’m desperately looking for help!

    Kindly, could you give me any advice please?

    Have a good day
  • Carolyn Hall
    commented 2020-09-01 16:58:39 +0100
    Hi my son is being stopped from moving into new place as his last agent said wasnt goid at kerping up payments He has shown them screenshots showing regular payments The problem is he is 1 of 5 students and 1 student wasnt paying on time Now he is in danger of losing new property and has paid for credit checks etc
  • Thomas Clements
    commented 2020-08-30 12:37:56 +0100

    My flatmate and I are coming to the end of an Assured Shorthold Tenancy Agreement (the copy and paste agreement drawn up by the National Landlords Association). My question relates to paragraph 5.2:

    ‘5.2: We have a Right to recover possession of the Property by lawful means if:

    5.2.1 the fixed term has come to an end;

    5.2.2 we have given you at least two months’ notice of our intention to recover possession of the property; and

    5.2.3 at least six months have passed since the commencement of the Term of the original agreement.’

    Essentially, we are unsure whether one OR all of these conditions need to apply for our Landlord to recover the property. We are naturally also concerned about rent increases which he is contractually permitted to make within one month of the termination date (in this case 3rd Oct 2020). Any advice or tips?
  • Barbara Danielewicz-Gardiner
    commented 2020-08-29 13:52:39 +0100
    Hello, My name is Barbara Danielewicz-Gardiner. I have joined the Union a couple of weeks ago. Prior that, l didn’t even know about its existence.. I also wrote a few emails asking about help an advice on eviction. We have received section 21 & section 8 on 17 July, with eviction date on 19 October. We are a family of mum& dad and 3 daughters, 5, 13 and 16. I also would like to get actively involved in the Union’s actions. Evictions are cruel and lives destroying. The councils are equally cruel & reckless with private landlords. The rhetoric behind evictions and renting are deliberately misleading and doom the renters. Thanks a lot in advance for contact with me. My number is 07527220971. My email: Best Regards, Barbara Danielewicz-Gardiner
  • Elisa Franco
    commented 2020-08-28 10:29:07 +0100
    Hello, in the evening of my moving day (15th August 2020), I found 3 cockroaches in the bathroom. I complained with the agency and they repaired the cracks after 6 days. Yesterday, on 27th August 2020, I found another cockroach on the sink of the bathroom. I want the pest control, but seems they are not willing to do it. I signed a contract of 1 year and I’m scared to go to the bathroom. What I can do?
  • Phil Street
    commented 2020-08-27 15:32:47 +0100
    Please could you let me know if it is possible for you to circulate information abour Coventry and Warwickshire People’s Assembly to any affiliated tenants associations in Coventry and Warwickshire. Thank you.
  • Laurence Jones-Williams
    published this page 2020-08-25 15:47:06 +0100
  • A C
    commented 2020-08-23 14:22:25 +0100

    I have been a tenant for more than 5 years in the same residential property. My landlord carrying out the renovation work. He told me that he would finish the work maximum in 2-3 weeks but it’s been more than 7 weeks and the work is still not finished. He is taking full rent from me and also using our facilities while working.

    Despite of telling him many times he is not intended to understand the situation and not positively considering my request.

    What can I do in this situation?

    Moving house is not a good idea and difficult for me to arrange another home to move.

    Please help.

    Thank you,

    A tenant
  • Jackie Collins
    commented 2020-08-23 10:16:25 +0100
  • Isaac Rose
    followed this page 2020-08-03 16:46:39 +0100
  • followed this page 2020-08-03 16:46:30 +0100
  • Teresa Phillips
    commented 2020-08-02 02:26:12 +0100
  • june
    commented 2020-07-30 14:22:29 +0100
    need advice for financial abuse
  • Alina Nacev
    commented 2020-07-28 13:50:44 +0100
    Good afternoon! I cannot find a landline phone number on your website. Why?
  • Lucie Therouse
    commented 2020-07-24 15:42:31 +0100

    I need informations about my flat I booked 3 weeks ago. I’m a french girl, still living in France, coming in London next wednesday (29th). I was contacted on Facebook by a girl who was looking for a room-mate, and I wrote to the renter (the owner of the flat). I received pictures of the flat, and he asked me to pay the bail and one month’s rent. I signed the contract. Then he said he did a mistake, I have to advance 3 months rent. So I needed to pay 2 more… And then the Agency which keep the caution (named DPS on gmail) told me I had to pay agency costs, one month. I totaly paid in advance 5 months rent… Then the renter sent me the new contract, but it’s precised in this one that I have to participate to the works costs they just did in the flat ! I even never asked that for, the flat was completly new and clean. Today, I’m not yet in London but I suspect a scam (does the flat really exists in that adress? Does my room-mate exists? Are the agency DPS and the renter the same person…?)

    I wrote you to know more about my rights as a french person, if it’s a scam… Is it in the law to ask me to pay works ? To pay 3 months in advance ?

    Thank you for your answer
  • Alex Agboke
    commented 2020-07-23 00:12:21 +0100
    Hi there – I would like to discuss a problem with our previous landlord. He has waited till we have moved out and collected our deposit from the TDS before giving us a bill for £9000 for alledged damages. He manages and owns a whole rental estate in Peterborough. We have proof that he consistently makes up exorbitant prices (no receipts) for repairs which are never done and then hetried to charge the next tenant for any more damage caused by his l know remedial action. What do we do?
  • Kieran McLynskey
    commented 2020-07-22 14:39:24 +0100
    Hello! Do you have a branch in Birmingham and/or the Black Country? I live in Smethwick and am having trouble with my letting agent.
  • Amy Badman
    commented 2020-07-21 12:24:18 +0100
    I need your help. I am renting from a private landlord and they are refusing to let me leave when the fixed term is up!

    I have sought legal advice that said when the fixed term is up, as a joint tenant I can serve notice alone. But they are refuting that and saying it does not apply because they have put in the contract that all have to leave together regardless of whether it’s in the fixed term or not – essentially trapping me at the will of my joint tenants!

    I have sought advice which said this would unfair and unenforceable but it’s so scary that they can do this!
  • Gloria Cioni
    commented 2020-07-18 10:18:13 +0100

    We just move into our new flat and the place is absolutely filthy. I am not being picky at all, it looks like they never cleaned and there are hairs and grime everywhere. The landlord keep saying that has been cleaned and doesn’t want to come and see. He won’t take any responsibility. What can we do? Many thanks
  • tim messom
    commented 2020-07-17 12:01:33 +0100
    I have a landlady wanting me to move in 4 weeks, she told me yesterday.

    I dont have the money I need and the only accomadation option I have is with someone high risk.
  • Jack Reese
    commented 2020-07-17 02:21:48 +0100
    Contacting the Tenants Union as I am currently having trouble with my landlord. He is trying to take my full deposit.

    He claims there is over £3,000 worth of damage but is ‘willing’ to except our £1500 deposit. He has accused me of theft, evicted us during the pandemic and is making crazy claims on our deposit bill.

    An example of this is that he is currently charging us a lot for inventory items, but we don’t have an inventory? He is further charging £500 pounds for painting the walls which is clearly photographed in our evidence as ‘fair wear and tear’. Furthermore throughout the course of our tenancy we have had builders doing major building works coming in and out of the property. This has contributed greatly to the marks on the walls and chips in the paint. During this building work our ceiling collapsed in one of our bedrooms. Letting in mass amounts of water during a storm; contributing He is trying to charge £2,200 for a hole in the sofa that is the size of a 2p.

    We would really appreciate help, he is threatening us with a small claims court.

    Jack Reese.
  • Clarke Uddgren
    commented 2020-07-13 14:15:57 +0100
    We have had to move out of our property due to covid and being unemployed, the rental agency have charged us 50% of the fees however they have replaced the tenants who moved in on the day we moved out.
  • Simon Rydin Myerson
    commented 2020-07-08 12:01:42 +0100
    Moving to the UK soon – glad to be able to join the Tenant’s Union
  • henry Colley
    commented 2020-07-04 19:06:01 +0100
    Hi I’ve been living in a rented property for now what is our 2nd year, 3rd summer, we rented the property with full knowledge by the letting agent that the garden would be renovated within 6 months of moving in, we taken this as a verbal contract by the landlord, its now been 2 years and no progress has been made we pay £700 a month and haven’t been able to use the outside front or back since we moved in and the landlord has been giving constant excuses all the way through we would like to know what way we could go about this because we love the house we live in but are upset because the outside looks like a jungle with roughly 3 tonnes of rubble in the back garden

    Many thanks
  • Hiam Aldroubi
    commented 2020-07-02 10:56:18 +0100
    Dear Tenants Union,

    I really need your help as I am in a situation of fraud. My husband and I are very hardworking junior doctors and we helped as frontline doctors in this pandemic. We have to move house, we saw a property and the viewing was extremely rushed, the estate agent himself apologised that the viewing was rushed. We were coereced into making a decision straight away as the estate agent was pushing us to making one asap. We paid a holiding deposit of £1350. After 7 days we realised that the property is full of mould and we wont enjoy living in it. Therefore we decided to cancel the agreeement. The estate agent is refusing to give us back the holding deposit, we havae contacted the landlord and he was shocked that the estate agent has held the deposit.

    I would like to ask what other route I can take to get my money back. To me it looks easy money to them to keep £1350.
  • laura bisceglie neiman
    commented 2020-07-02 05:43:43 +0100
    Hi there

    Thank you for your support.

    I’m trying with my landlord to have a reduction from my renting in this particular time. I’ve been made redundant I’ve asked him if I can pay £950 instead of £1.150 for the next 3 months, asking him for a freeze of his mortgage. He doesn’t want to help me. I got mould in the kitchen, a rotten cupboard because that ignoring me since 3 years. I can attach pics. Please, may I have an advice ? My standing order of my renting is by the 7th. Thank you. Laura