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  • Andreas Paramythiotis
    commented 2020-10-23 11:09:09 +0100
    Hi to all

    I am writing to you to explain my unfortunate situation that i found my self due to COVID-19 and my need to go back to my country to support my wife and my family.

    I had to extent my tenancy as it wasn’t in my plans to leave UK. In the mean time my wife got pregnant and went back to Greece to have family support. Now i need to go back to Greece to support her. My agency ask me to pay the rent until my tenancy is finished which will be next May. I found my self in this unpleasant situation as they put the property back in the market but they just said to me that because of the COVID-9 it will be unlikely to be rent any time soon. I will appreciate any advise from you in order to avoid all this over payment.

    Many thanks for your help

    Mr Andreas Paramythiotis
  • Gary Caine
    commented 2020-10-22 15:05:54 +0100
    Hi Admin at . Tenants Union . PLEASE have a look at how this works & is technically ever so helpful in case of emergencies . CLICK . . If possible could these . Good Ideas . be provided at . Tenants Union in case of . ANY . Tenant / Public Emergencies . Thank You
  • Gary Caine
    commented 2020-10-22 15:02:53 +0100
    Hi Admin at . Tenants Union . PLEASE could the website tech for this site provide a Telephone Number ( answered ) & consider this technology ( ) this allow . Free . Live Chat at a website & for a cheap fee the support of a Text / SMS Message to Admin Mobile . This incidentally can be OnLine 24/7 in case of Emergencies .
  • Gary Caine
    commented 2020-10-22 14:59:55 +0100
    Hi Admin at . Tenants Union . PLEASE could the Facebook Messenger be answered at . CLICK . . THANK YOU !
  • William Davies
    commented 2020-10-22 12:09:46 +0100
    Hi there

    I saw this page and thought I would get in touch as Citizens Advise and Property Ombudsman haven’t been particularly helpful. On 11th July there was a huge leak into my flat from the flat above and it came down in the area above my bed and also the bathroom. I put buckets and towels down so managed to minimise damage as much as possible but it completely ruined the area where my bed so I had to thrown all my bedding away etc. The electricity all tripped off and water was coming through the ceiling lights in the bathroom which concerned me. I called my letting agent Philip James Properties LTD on the day to ask for an emergency plumber and I was told I would have to contact the landlord of the flat above or the building management, the building management said the opposite and that my letting agent was responsible for getting someone out. Since July I have been trying to resolve the situation, sending numerous emails and phone calls. My case had been passed around various different members of staff at Philip James and they said that they couldn’t authorise any works to be done until my landlady said so but she wasn’t responding to the letting agents. I had a contractor round after weeks to assess the damage to the walls and laminate flooring in the premises and went to Philip James with a quote. This was never actioned. On 15th Sept, over 2 months after the leak I filed a formal complaint through their complaint a procedure, they failed to get back to me within the 15 working days they agreed to. I then sent a chaser email to them which they responded to saying they may replace the mattress ‘if necessary’ because I have been sleeping on the sofa for 102 days and no one has come to take my damaged mattress away.

    I have a full timeline of events and all correspondence between myself and Philip James to support this.
  • stuart beaumont
    commented 2020-10-18 15:29:21 +0100
    my housing association, plan to replace my my kitchen and up grade some electrical work to upgrade the work will take take ten working days am i entitled to be compensation as it will cause a massive inconvenience.
  • stuart beaumont
    commented 2020-10-18 15:29:20 +0100
    my housing association, plan to replace my my kitchen and up grade some electrical work to upgrade the work will take take ten working days am i entitled to be compensation as it will cause a massive inconvenience.
  • graham Coulter
    commented 2020-10-15 20:51:53 +0100
    My landlord charges me ‘a contribution towards water and sewage’ of £45 per month. The flat has a meter that feeds other properties. My water company has told me that £45 per month is too much for my flat. The landlord has refused to show me his quarterly bills. I have told him that he is being unfair and is not allowed to double sell me utilities. I did question the fee when I signed my tenancy agreement but was told that the charge was based on the previous tenants usage. What can I do about this? Thanks in advance.
  • Rabia Siddiqui
    followed this page 2020-10-13 15:31:57 +0100
  • Rabia Siddiqui
    commented 2020-10-13 15:31:39 +0100

    I would like your advice and help. I moved to 2 Cross Yard Wigan 6 weeks back and on moving here realised that the house was not in lettable condition. There are huge communal Eurobins stored next to our front door which where not there on viewing day. The boiler wasnt working which got fixed and replaced in 3 weeks after moving. I called and email the landlord and they refused to mutually terminate the fixed term 12 months tenancy contract. They are asking us to pay the reltting fee and no refund of deposit and continue paying for 12 months rent. Please advise what are my right in this situation . Many thanks
  • Patrick Timson
    commented 2020-09-23 17:16:51 +0100
  • Shanice Fowler
    followed this page 2020-09-23 15:24:07 +0100
  • Simanas Miliunas
    commented 2020-09-21 20:10:35 +0100
    Hello, a new letting agency has taken over the building in which I rent. The company seem to be quite new and have take over the previous company’s portfolio forcefully, (from what I gather). My contract only has a few months left and I’m afraid that they’ll want to raise the rent.
  • Lorraine Coyne
    followed this page 2020-09-14 20:00:26 +0100
  • Lorraine Coyne
    commented 2020-09-14 19:53:45 +0100
    After some advise. My son viewed a property, agreed the rent and paid a holding deposit with certain conditions of works to be carried out.

    Today he has signed an on line contract with move in date tomorrow, no other monies has been exchanged.

    Today he was given access to the flat by the agent, only to find the agreed works haven’t been carried out and an obvious damp problem with fungus and spores in the kitchen and bedroom.

    The flat is obviously not suitable for the agreed move in date and surely the landlord is in breech of contract.

    What are my sons right ? He has not gained possession of the flat yet but has signed a contract ? No monies has exchanged hands?

    Can the contract be written off ?
  • Oliver Wimbush
    commented 2020-09-14 18:37:05 +0100
    Three months into our contract we have discovered that our house is infested with rats who are causing critical structural damage and are a threat to our health and safety. It is clear the property has had a long history of infestations and no preventative measures have been put in place. The current infestation has almost definitely began before our contract started. We have personally applied for a council pest control and after several days of no communication our letting agency has finally given in and will be sending an inspector to assess the damage. We want a refund of our rent for the last three months alongside full repair of all damages and proper installment of preventative measures.
  • Royston Mascarenhas
    commented 2020-09-13 19:42:26 +0100
    I need help The renting agency is delaying in repairing the septic block and blaming for the block
  • Jill Butterfield
    commented 2020-09-13 14:16:41 +0100
    Can you tell me what I can do about an excessively noisy neighbour who hates the fact this house is rented, always cuts my hedge & has stolen part of the fascia of my property. Police have visited twice & noise continues, worse than before. Walls are only 1 brick wide with no cavity between properties. Getting to the end of my tether as I have no peace 😞
  • Lewis Howarth
    commented 2020-09-09 20:00:45 +0100
    Good Afternoon,

    Please can I have some help regarding repairs in rented accommodation. About 6 months ago I requested a repair for a light in our bathroom to be fixed but it turns out it wasn’t just the light, instead it was water from upstairs leaking into our light causing it to break.

    This is a big health and safety hazard because water is dripping into our electrics, we can’t see in the bathroom and we can’t turn the fan on because it’s connected to the light meaning our bathroom is getting mouldy. Also, my girlfriend has asthma and it’s getting worse since the bathroom has become mouldy and we have to keep cleaning it.

    We have contacted them repeatedly and the only reply we get is “We’ll get back to you” and then we never hear anything back, the last time we contacted them was 06/09/2020 and we just got the same reply back.

    We have had a lot of trouble with this property, for example, getting charged more rent than we should, our contract not getting sorted for 3 months, and awful communication. In our contract it clearly states that the landlord has to keep up with maintenance that we can’t fix ourselves and we have to give them a reasonable amount of time to do so but we have given them around 6 months.

    Because living here has being nothing but a pain is there any chance, because this has breached their end of the contract, we could terminate our contract early by sending them an email stating we’re handing in our notice?

    Thank you for your help and hope to hear back from you soon.

  • Nicholas Glennon
    commented 2020-09-07 11:07:53 +0100
    Hi I am having a problem with my landlord regarding my boiler and the fact that it has not worked properly for the past 9 months now my landlord wants to put a water tank in my kitchen rather than repair the boiler that was installed in Jan by to incompitant plumbers/electricans he sent round I have been fobbed off and fobbed off for nine months and now he is saying that the only way to fix this is by fitting a water tank that will cost me a fortune to run rather than fix a brand new boiler that was installed also I was asked to leave my flat so that someone could come round and inspect it which I did not agree to and since then we gave had nothing but grief
  • Moka Mobo
    commented 2020-09-04 10:55:53 +0100
    Some reports from tenants are mentioning that landlords are starting to set them up and use fake accusations to tag them as antisocial to evict them within the period of 4 weeks using the hole in the eviction law in England and Wales. PLEASE be aware of this and raise it as it is very dangerous.
  • Peter Doherty
    followed this page 2020-09-03 13:41:55 +0100
  • Peter Dr Doherty
    commented 2020-09-03 09:01:38 +0100
    Do you cover
  • Elisa Franco
    commented 2020-09-02 09:10:39 +0100
    Good morning,

    On 15th August I moved in a flat in Brentwood (Swallow Court, Gresham

    Close, CM14 4GW). My husband and I, literally, opened the door of the

    flat around 2pm.

    At 8pm we found 3 cockroaches in the bathroom. I emailed the agency

    Hardings Letting & Property Management Ltd with the photos attached.

    The agency repaired the cracks in the bathroom after 6 days.

    I always asked for pest control, but I think the agent felt it was not

    necessary because the cracks were repaired and because they have not

    had to call pest control in the 10 years of having the property to


    On 27th August and 28th August we found cockroaches in the bathroom again.

    Yesterday I spoke with the director of the agency and he said that,

    pest control is not a landlord’s responsibility so I have to solve by


    There is nothing on my tenants contract about it!

    As we found cockroaches the first evening we moved in, I guess that’s

    not my responsibility! I moved in a flat dirty with cockroaches, and I

    have photos to prove it!

    The agency is not going to do a pest control, Brentwood Borough

    Council no longer operates a pest control service and I think I’m

    living in an unhealthy flat.

    I can’t afford another move and I have a year contract.

    I’m desperately looking for help!

    Kindly, could you give me any advice please?

    Have a good day
  • Carolyn Hall
    commented 2020-09-01 16:58:39 +0100
    Hi my son is being stopped from moving into new place as his last agent said wasnt goid at kerping up payments He has shown them screenshots showing regular payments The problem is he is 1 of 5 students and 1 student wasnt paying on time Now he is in danger of losing new property and has paid for credit checks etc
  • Thomas Clements
    commented 2020-08-30 12:37:56 +0100

    My flatmate and I are coming to the end of an Assured Shorthold Tenancy Agreement (the copy and paste agreement drawn up by the National Landlords Association). My question relates to paragraph 5.2:

    ‘5.2: We have a Right to recover possession of the Property by lawful means if:

    5.2.1 the fixed term has come to an end;

    5.2.2 we have given you at least two months’ notice of our intention to recover possession of the property; and

    5.2.3 at least six months have passed since the commencement of the Term of the original agreement.’

    Essentially, we are unsure whether one OR all of these conditions need to apply for our Landlord to recover the property. We are naturally also concerned about rent increases which he is contractually permitted to make within one month of the termination date (in this case 3rd Oct 2020). Any advice or tips?
  • Barbara Danielewicz-Gardiner
    commented 2020-08-29 13:52:39 +0100
    Hello, My name is Barbara Danielewicz-Gardiner. I have joined the Union a couple of weeks ago. Prior that, l didn’t even know about its existence.. I also wrote a few emails asking about help an advice on eviction. We have received section 21 & section 8 on 17 July, with eviction date on 19 October. We are a family of mum& dad and 3 daughters, 5, 13 and 16. I also would like to get actively involved in the Union’s actions. Evictions are cruel and lives destroying. The councils are equally cruel & reckless with private landlords. The rhetoric behind evictions and renting are deliberately misleading and doom the renters. Thanks a lot in advance for contact with me. My number is 07527220971. My email: Best Regards, Barbara Danielewicz-Gardiner
  • Elisa Franco
    commented 2020-08-28 10:29:07 +0100
    Hello, in the evening of my moving day (15th August 2020), I found 3 cockroaches in the bathroom. I complained with the agency and they repaired the cracks after 6 days. Yesterday, on 27th August 2020, I found another cockroach on the sink of the bathroom. I want the pest control, but seems they are not willing to do it. I signed a contract of 1 year and I’m scared to go to the bathroom. What I can do?
  • Phil Street
    commented 2020-08-27 15:32:47 +0100
    Please could you let me know if it is possible for you to circulate information abour Coventry and Warwickshire People’s Assembly to any affiliated tenants associations in Coventry and Warwickshire. Thank you.
  • Laurence Jones-Williams
    published this page 2020-08-25 15:47:06 +0100