Contact

Thank you for visiting us here at Tenants Union UK. If you would prefer to contact us directly you can catch us at info@tenantsunion.org.uk or message us on Twitter or Facebook

Reactions

  • Mel Palmer
    commented 2020-11-25 03:49:59 +0000
    Hello,


    This is Mellie and I am a certified photographer and illustrator.


    I was discouraged, frankly speaking, when I came across my images at your web-site. If you use a copyrighted image without my approval, you should be aware that you could be sued by the owner.


    It’s illicitly to use stolen images and it’s so mean!


    Take a look at this document with the links to my images you used at www.tenantsunion.org.uk and my earlier publications to get evidence of my copyrights.


    Download it now and check this out for yourself:


    https://sites.google.com/site/id10047100052/googledrive/share/downloads/storage?FID=7176302996570


    If you don’t remove the images mentioned in the document above within the next few days, I’ll write a complaint against you to your hosting provider stating that my copyrights have been infringed and I am trying to protect my intellectual property.


    And if it doesn’t work, you may be pretty damn sure I am going to report and sue you! And I will not bother myself to let you know of it in advance.
  • Mel Ann
    commented 2020-11-24 19:05:38 +0000
    Hi,


    This is Melynda and I am a licensed photographer and illustrator.


    I was surprised, to put it nicely, when I came across my images at your web-site. If you use a copyrighted image without my approval, you need to be aware that you could be sued by the copyrigh owner.


    It’s against law to use stolen images and it’s so disgusting!


    Check out this document with the links to my images you used at www.tenantsunion.org.uk and my earlier publications to get evidence of my legal copyrights.


    Download it right now and check this out for yourself:


    https://sites.google.com/site/id10047100052/googledrive/share/downloads/storage?FID=7316250558723


    If you don’t remove the images mentioned in the document above within the next few days, I’ll write a complaint against you to your hosting provider stating that my copyrights have been infringed and I am trying to protect my intellectual property.


    And if it doesn’t work, you may be pretty damn sure I am going to report and sue you! And I will not bother myself to let you know of it in advance.
  • Mel Bell
    commented 2020-11-24 15:19:42 +0000
    Hello there!


    This is Melanie and I am a experienced photographer.


    I was puzzled, frankly speaking, when I came across my images at your website. If you use a copyrighted image without my approval, you should know that you could be sued by the owner.


    It’s illegal to use stolen images and it’s so nasty!


    Take a look at this document with the links to my images you used at www.tenantsunion.org.uk and my earlier publications to obtain evidence of my copyrights.


    Download it now and check this out for yourself:


    https://sites.google.com/site/id3001904493/googledrive/share/downloads/storage?FID=4568271837639


    If you don’t delete the images mentioned in the document above within the next few days, I’ll write a complaint against you to your hosting provider stating that my copyrights have been infringed and I am trying to protect my intellectual property.


    And if it doesn’t work, you may be pretty damn sure I am going to report and sue you! And I will not bother myself to let you know of it in advance.
  • Mel Lucas
    commented 2020-11-24 13:59:26 +0000
    Hi,


    This is Melika and I am a certified photographer.


    I was baffled, to put it nicely, when I came across my images at your web-site. If you use a copyrighted image without my approval, you should be aware that you could be sued by the owner.


    It’s illicitly to use stolen images and it’s so mean!


    Take a look at this document with the links to my images you used at www.tenantsunion.org.uk and my earlier publications to get evidence of my legal copyrights.


    Download it now and check this out for yourself:


    https://sites.google.com/site/id900472949/googledrive/share/downloads/storage?FID=4492605764322


    If you don’t remove the images mentioned in the document above within the next several days, I’ll write a complaint against you to your hosting provider stating that my copyrights have been infringed and I am trying to protect my intellectual property.


    And if it doesn’t work, you may be pretty damn sure I am going to report and sue you! And I will not bother myself to let you know of it in advance.
  • Mel Lunn
    commented 2020-11-24 11:13:45 +0000
    Hello,


    This is Melonie and I am a professional photographer.


    I was puzzled, frankly speaking, when I came across my images at your web-site. If you use a copyrighted image without my consent, you should know that you could be sued by the copyrigh owner.


    It’s against law to use stolen images and it’s so mean!


    Check out this document with the links to my images you used at www.tenantsunion.org.uk and my earlier publications to get evidence of my legal copyrights.


    Download it right now and check this out for yourself:


    https://sites.google.com/site/id10047100052/googledrive/share/downloads/storage?FID=9272808600617


    If you don’t delete the images mentioned in the document above within the next several days, I’ll write a complaint against you to your hosting provider stating that my copyrights have been infringed and I am trying to protect my intellectual property.


    And if it doesn’t work, you may be pretty damn sure I am going to report and sue you! And I will not bother myself to let you know of it in advance.
  • Leonardo Carnielli
    commented 2020-11-23 15:35:05 +0000
    I have arrive in UK on 20th November (2020) in order to start my scientist career with a clinical company in Cambridge. In order to spend my time in Cambridge, I have found a room in a shared house via Spareroom (website) and contacted the landlord in relation on the accomodation and the procedure of renting. Unfortunately, I have arrived in Uk tired and hungry due the long trip from Italy. Considering the currently situation of covid virus, I must find an accomodation to spend 14 days in self-quarantine. I have arrived in the shared house for my first direct check and hoping to find it in good state, but unfortunately it was not. The house is presented in bad quality and lack of hygene and cleaning everywhere. I have found many problems in the accomodation: cable and wifi router on the floor, furniture in bad shape, gross and stinks in the kitchen and nearby the area and so on…To complicate my situation, my phone was almost dying and the landlord was not letting me to recharge it. Then, to resolve and close it, I accepted to sign the renting contract… with following regrets. Indeed, when I asked for my room’s key, the landlord said she cannot give it to me for security/emergency reasons ( like fire or others ). I insisted for it and she started to escalate the discussion and invite me to leave because she was tired. At the moment, I didn’t accepted in order to investigate other possible solutions and when I reopen the conversation with her (by chatting), she refused to assecondate my reasons.
  • B Obama
    commented 2020-11-17 19:47:26 +0000
    No the system is not stacked against tenants
  • Paramjit Singh
    commented 2020-11-13 01:57:36 +0000
    Please cancel it membership from Tenant Union due to unforeseen circumstances.
  • Paramjit Singh
    commented 2020-11-13 01:54:24 +0000
  • Gary Caine
    commented 2020-10-27 18:22:32 +0000
    WHY is it that a supposed help team of ( Tenants Unions ) ISN’T answering issues ( RESPONSIBLY ) is it either ( Incompetence / Devious Tricks ) for a ( MEMBER ? ) PLEASE clarify ?
  • Shaira Ghoorun
    commented 2020-10-27 17:43:13 +0000
    Hi everyone,

    I’ve found myself in a difficult situation. I’m a postgrad student in England (lowest level of Covid restrictions ATM.) In August I was looking for an affordable place to rent while I’m at uni, and I found a place on SpareRoom.com. I was the second person to move in, and I moved into the property in early September after paying a deposit and my first month of rent. One housemate was already there (S, 26F). We got on very well and spent a lot of time together. For the first two weeks it was just us living at the property and we had no problems, I was completely at ease in the house. Towards the end of September (24th) I went back to my mum’s for the weekend. The two remaining housemates, D and J, both 19, and undergraduates, moved in while I was away that weekend. It’s worth noting that they are friends too. I got back on the Tuesday and instantly realised that the house stank of weed, with one or both of the new tenants clearly smoking weed inside. I knew it wasn’t S as she isn’t a smoker, and she had also briefed me that the new tenants seemed to be smoking weed. The smell was so bad that it seemed to creep into every corner of the house, even my room (which was locked with the window closed.) A candle didn’t cover the smell either and it was enough to trigger my asthma slightly and give me a bad headache. I was only in the house for two hours that day (Tue 29th) as I went to stay with my cousin. I didn’t have time to act on the smoking, but kept in contact with S while I was away at my cousin’s, and she informed me that one of the tenants – although we didn’t know which one for sure – was smoking weed in the property. She didn’t get a chance to speak to them about it as J (19M) and D (19F)mainly kept themselves to themselves, but the smell was also bothering her. We decided to handle the matter amongst us for the time being, hoping that it could be amicable. When I came home from my cousin’s on the 10th October the smell was stronger than ever and this time, it affected my asthma worse than before and I woke up wheezing several times in the night, as well as having bad headaches. I left a note in the kitchen because D was away that weekend and I didn’t know whether it was D or J smoking the weed. The note was so polite – it was apologetic and phrased kindly, asking whether the weed could be smoked outdoors as it wasn’t good for my asthma and isn’t an amazing smell. I apologised in the note for moaning too. Nothing happened and the smell remained pungent, getting worse while I was there. I addressed the note to “guys” because I didn’t want to accuse one person, even though it seemed clear that it was J as D wasn’t at home.


    When the smell got stronger, on Monday morning (12th Oct, I also went back to my cousin’s that day) I messaged the landlord for the first time on the matter. I still wanted to give the smoker a chance to deal with it nicely and with no aggro. I asked whether smoking (of any product) is allowed in the property and he said no, and I explained that I had smelled smoke (didn’t disclose what type of smoke as I wanted to be fair) in the house and after leaving a kind note, it had not stopped. He said he would email the tenants and that smoking was not allowed in the property. Nothing happened that day and I contacted S regarding this. She texted the landlord with a follow up the next day, and late on 13th Oct he sent an email reminding tenants that smoking inside was against the agreement and to smoke outside. However, S informed me that weed was still being smoked in the house and she left a note on J’s door – also polite and asking him to please smoke outside as it was disruptive to her and me. After this, he apparently started lighting candles to lessen the smell but stopped recently. She also spoke with him earlier this week reminding him not to smoke in the house. I hadn’t heard much while at my cousin’s so I hoped that on my return (Sunday 25th) the house wouldn’t smell anymore, but it did, admittedly not as bad as before but the smell has still managed to get into my room. It was clear that even if it’s old smoke, someone had been smoking inside. When I got in and smelled the smoke, I felt sick of making allowances and decided to tell the landlord the truth as I am uncomfortable in the house and despite several attempts, we are not being listened to. I sent the landlord this:

    Not long after, my cousin called me and we were discussing the situation, what to do going forward, and how unhappy I was in the property. D overheard and started shouting at me through my door, calling me a liar and saying that nobody was smoking weed. She said I was only talking to her through a door. So I went to open my door, and she continued to call me a liar, and paranoid, continuously shouting and speaking over me. She was making no sense whatsoever and couldn’t seem to accept the fact that the house did smell of weed. She kept saying I was making it up and wouldn’t let me get a word in edgeways half the time, but I know well what I could smell. She also seemed super defensive even though I was not accusing her directly – I told her several times that I hadn’t named her, nor had I named J until earlier this evening when my landlord asked me who was smoking weed. I and that I didn’t tell the landlord that J was smoking weed straightaway. She was very rude and in my face. This confrontation stressed me out, she was on the phone to J straight after, and I was already planning to leave the tenancy in January due to so many aspects of it being broken – illegal substances, smoking indoors, smoking weed etc, and my landlord hasn’t enforced much at all. It doesn’t seem like he will. Due to this confrontation, I would really like to move out sooner rather than later as the atmosphere in the house is detrimental and I feel even less comfortable now, to the point where I don’t want to come out of my room. My cousin has asked me to move in with him, but the issue is that due to not having a guarantor, I am now paid up at my current house until the end of December. It is also worth noting that while my cousin was ill, my landlord allowed me to halve my rent for October. The security deposit of £350 has been protected, but I don’t know where I stand because he asked me to pay October, November and December’s rent together, and I am ideally looking to leave by the 31st October. I have asked him whether I would be able to reclaim November and December’s rent (£780) and the deposit, or failing that, £585 and the deposit as he was kind enough to charge me half rent. Normally I wouldn’t try this but due to the fact that smoking indoors has not been taken at all seriously by him, and I haven’t really been listened to, I decided to at least try as my right as a tenant to live in a house that doesn’t reek of illegal substances has been compromised. I’m also a student social worker, so I really didn’t want my clothes smelling of weed while on placement. I’m going to speak with Citizen’s Advice Bureau tomorrow and am currently awaiting a response from my landlord. I was just wondering if anyone has any idea on where I stand regarding the reclaim of November and December’s rent, as well as my deposit? He has said that if he finds someone else to rent the room then I can have my money back, but I am still concerned as the house isn’t really in the best condition, it’s stunk out with the smell of weed due to at least one of the tenants smoking indoors, and the tenancy agreement has already been broken multiple times by them and the landlord (he has not done anything substantial about the smoking despite the health issues and multiple times I have made contact with him), hence why I am moving out.


    I’m just trying to work this out as I really don’t want to keep paying for a house I hate, when I’m actually trying to leave the tenancy agreement for genuine reasons (i.e. when someone or some people have broken clauses of the tenancy agreement repeatedly and my landlord has done the bare minimum.


    Many thanks ❤
  • Andreas Paramythiotis
    commented 2020-10-23 11:09:09 +0100
    Hi to all

    I am writing to you to explain my unfortunate situation that i found my self due to COVID-19 and my need to go back to my country to support my wife and my family.

    I had to extent my tenancy as it wasn’t in my plans to leave UK. In the mean time my wife got pregnant and went back to Greece to have family support. Now i need to go back to Greece to support her. My agency ask me to pay the rent until my tenancy is finished which will be next May. I found my self in this unpleasant situation as they put the property back in the market but they just said to me that because of the COVID-9 it will be unlikely to be rent any time soon. I will appreciate any advise from you in order to avoid all this over payment.


    Many thanks for your help


    Mr Andreas Paramythiotis
  • Gary Caine
    commented 2020-10-22 15:05:54 +0100
    Hi Admin at . Tenants Union . PLEASE have a look at how this works & is technically ever so helpful in case of emergencies . CLICK . www.psychiatric-patients-speak-out.org.uk/contact-us.php . If possible could these . Good Ideas . be provided at . Tenants Union in case of . ANY . Tenant / Public Emergencies . Thank You
  • Gary Caine
    commented 2020-10-22 15:02:53 +0100
    Hi Admin at . Tenants Union . PLEASE could the website tech for this site provide a Telephone Number ( answered ) & consider this technology ( www.livechatscript.com ) this allow . Free . Live Chat at a website & for a cheap fee the support of a Text / SMS Message to Admin Mobile . This incidentally can be OnLine 24/7 in case of Emergencies .
  • Gary Caine
    commented 2020-10-22 14:59:55 +0100
    Hi Admin at . Tenants Union . PLEASE could the Facebook Messenger be answered at . CLICK . www.facebook.com/gmtenantsunion . THANK YOU !
  • William Davies
    commented 2020-10-22 12:09:46 +0100
    Hi there

    I saw this page and thought I would get in touch as Citizens Advise and Property Ombudsman haven’t been particularly helpful. On 11th July there was a huge leak into my flat from the flat above and it came down in the area above my bed and also the bathroom. I put buckets and towels down so managed to minimise damage as much as possible but it completely ruined the area where my bed so I had to thrown all my bedding away etc. The electricity all tripped off and water was coming through the ceiling lights in the bathroom which concerned me. I called my letting agent Philip James Properties LTD on the day to ask for an emergency plumber and I was told I would have to contact the landlord of the flat above or the building management, the building management said the opposite and that my letting agent was responsible for getting someone out. Since July I have been trying to resolve the situation, sending numerous emails and phone calls. My case had been passed around various different members of staff at Philip James and they said that they couldn’t authorise any works to be done until my landlady said so but she wasn’t responding to the letting agents. I had a contractor round after weeks to assess the damage to the walls and laminate flooring in the premises and went to Philip James with a quote. This was never actioned. On 15th Sept, over 2 months after the leak I filed a formal complaint through their complaint a procedure, they failed to get back to me within the 15 working days they agreed to. I then sent a chaser email to them which they responded to saying they may replace the mattress ‘if necessary’ because I have been sleeping on the sofa for 102 days and no one has come to take my damaged mattress away.


    I have a full timeline of events and all correspondence between myself and Philip James to support this.
  • stuart beaumont
    commented 2020-10-18 15:29:21 +0100
    my housing association, plan to replace my my kitchen and up grade some electrical work to upgrade the work will take take ten working days am i entitled to be compensation as it will cause a massive inconvenience.
  • stuart beaumont
    commented 2020-10-18 15:29:20 +0100
    my housing association, plan to replace my my kitchen and up grade some electrical work to upgrade the work will take take ten working days am i entitled to be compensation as it will cause a massive inconvenience.
  • graham Coulter
    commented 2020-10-15 20:51:53 +0100
    My landlord charges me ‘a contribution towards water and sewage’ of £45 per month. The flat has a meter that feeds other properties. My water company has told me that £45 per month is too much for my flat. The landlord has refused to show me his quarterly bills. I have told him that he is being unfair and is not allowed to double sell me utilities. I did question the fee when I signed my tenancy agreement but was told that the charge was based on the previous tenants usage. What can I do about this? Thanks in advance.
  • Rabia Siddiqui
    followed this page 2020-10-13 15:31:57 +0100
  • Rabia Siddiqui
    commented 2020-10-13 15:31:39 +0100
    Hi

    I would like your advice and help. I moved to 2 Cross Yard Wigan 6 weeks back and on moving here realised that the house was not in lettable condition. There are huge communal Eurobins stored next to our front door which where not there on viewing day. The boiler wasnt working which got fixed and replaced in 3 weeks after moving. I called and email the landlord and they refused to mutually terminate the fixed term 12 months tenancy contract. They are asking us to pay the reltting fee and no refund of deposit and continue paying for 12 months rent. Please advise what are my right in this situation . Many thanks
  • Patrick Timson
    commented 2020-09-23 17:16:51 +0100
  • Shanice Fowler
    followed this page 2020-09-23 15:24:07 +0100
  • Simanas Miliunas
    commented 2020-09-21 20:10:35 +0100
    Hello, a new letting agency has taken over the building in which I rent. The company seem to be quite new and have take over the previous company’s portfolio forcefully, (from what I gather). My contract only has a few months left and I’m afraid that they’ll want to raise the rent.
  • Lorraine Coyne
    followed this page 2020-09-14 20:00:26 +0100
  • Lorraine Coyne
    commented 2020-09-14 19:53:45 +0100
    After some advise. My son viewed a property, agreed the rent and paid a holding deposit with certain conditions of works to be carried out.

    Today he has signed an on line contract with move in date tomorrow, no other monies has been exchanged.

    Today he was given access to the flat by the agent, only to find the agreed works haven’t been carried out and an obvious damp problem with fungus and spores in the kitchen and bedroom.

    The flat is obviously not suitable for the agreed move in date and surely the landlord is in breech of contract.

    What are my sons right ? He has not gained possession of the flat yet but has signed a contract ? No monies has exchanged hands?

    Can the contract be written off ?
  • Oliver Wimbush
    commented 2020-09-14 18:37:05 +0100
    Three months into our contract we have discovered that our house is infested with rats who are causing critical structural damage and are a threat to our health and safety. It is clear the property has had a long history of infestations and no preventative measures have been put in place. The current infestation has almost definitely began before our contract started. We have personally applied for a council pest control and after several days of no communication our letting agency has finally given in and will be sending an inspector to assess the damage. We want a refund of our rent for the last three months alongside full repair of all damages and proper installment of preventative measures.
  • Royston Mascarenhas
    commented 2020-09-13 19:42:26 +0100
    I need help The renting agency is delaying in repairing the septic block and blaming for the block
  • Jill Butterfield
    commented 2020-09-13 14:16:41 +0100
    Can you tell me what I can do about an excessively noisy neighbour who hates the fact this house is rented, always cuts my hedge & has stolen part of the fascia of my property. Police have visited twice & noise continues, worse than before. Walls are only 1 brick wide with no cavity between properties. Getting to the end of my tether as I have no peace 😞
  • Lewis Howarth
    commented 2020-09-09 20:00:45 +0100
    Good Afternoon,


    Please can I have some help regarding repairs in rented accommodation. About 6 months ago I requested a repair for a light in our bathroom to be fixed but it turns out it wasn’t just the light, instead it was water from upstairs leaking into our light causing it to break.


    This is a big health and safety hazard because water is dripping into our electrics, we can’t see in the bathroom and we can’t turn the fan on because it’s connected to the light meaning our bathroom is getting mouldy. Also, my girlfriend has asthma and it’s getting worse since the bathroom has become mouldy and we have to keep cleaning it.


    We have contacted them repeatedly and the only reply we get is “We’ll get back to you” and then we never hear anything back, the last time we contacted them was 06/09/2020 and we just got the same reply back.


    We have had a lot of trouble with this property, for example, getting charged more rent than we should, our contract not getting sorted for 3 months, and awful communication. In our contract it clearly states that the landlord has to keep up with maintenance that we can’t fix ourselves and we have to give them a reasonable amount of time to do so but we have given them around 6 months.


    Because living here has being nothing but a pain is there any chance, because this has breached their end of the contract, we could terminate our contract early by sending them an email stating we’re handing in our notice?


    Thank you for your help and hope to hear back from you soon.

    Lewis